Policies & F.A.Q

Frequently Asked Questions

Below are a list of our policies and questions that are often asked. If you have any questions regarding our policies, please do not hesitate to give us a call at 800-429-4361.

Vacation Guarantee/Travel Insurance available for New Bookings beginning March 27, 2020: The Vacation Guarantee Travel Insurance policy is 7% of  your reservation total. This policy allows you a full refund less the cost of the Guarantee Policy up to 15 days prior to your arrival date. Once inside 14 days prior to your arrival, the Vacation Guarantee Policy allows  you to reschedule your stay up to 1 year from your original arrival date. Though the Vacation Guarantee is an optional charge, Resort Properties Mngt has a no refund/no reschedule policy without it. If you cancel outside of 15 days prior to arrival and you have not purchased the Vacation Guarantee, there will be a $25.00 plus tax cancellation fee.

The Vacation Guarantee Travel Insurance policy is 7% of  your reservation total. This policy allows you a full refund less the cost of the Guarantee Policy up to 15 days prior to your arrival date. Once inside 14 days prior to your arrival, the Vacation Guarantee Policy allows  you to reschedule your stay up to 1 year from your original arrival date. Though the Vacation Guarantee is an optional charge, Resort Properties Mngt has a no refund/no reschedule policy without it (this means , no refunds or date/unit changes for any reason inside 14 days, all monies will be non-refundable.) If you cancel outside of 15 days prior to arrival and you have not purchased the Vacation Guarantee, there will be a $25.00 plus tax cancellation fee. 

1st Night Deposit is due at time of booking and remaining balance is due  IN FULL 14 days prior to arrival date. If you are making a reservation inside 14 days from date of arrival, the full amount is due at time of booking.

If you have paid via e-check and your check is returned for any reason, you will be responsible to pay $45.00 per returned transaction, in addition to the full amount that has been returned and is owed to Resort Properties Management for services rendered and to our Unit Owners for rents owed on reservations and stays.

We cater to responsible adults and families; you must be 21 years old to secure a reservation. Please keep in mind there are other guests staying at the condominiums.

We love pets, but they are not allowed in our rental units. A $500.00 cleaning fee, plus any damages, will be charged if you ignore this policy.

We are non-smoking vacation rentals. Smoking is not allowed in the units, on balconies, breezeways or sidewalks. A $500.00 cleaning fee, plus any damages, will be charged if you ignore this policy.This includes: Cigarettes, Vaping and/or E-Cigarettes.

You must be 25 feet away from the buildings to smoke.

Quiet Time are from 11PM to 8AM.

Check out time is by 11:00am (EST) on your scheduled departure date. Please complete your checkout by calling the office at 800-429-4361 to let us know if you have departed.

Please set the thermostat to 72 degrees during the summer and 68 degrees during the winter.

Please don’t forget to empty all the items from the refrigerator and to take out the trash. Do NOT place large trash items (boxes etc) in the trash room. Please take those items to the dumpster.

Please load and start the dishwasher – It is not necessary to wait until the wash/dry cycles are completed, as housekeeping will unload and put the items away.

We do not refund your payment if you check out early.

Pool Hours are from 9AM to 10:30PM.

Helpful Information

Resort Properties Management LLC and respective Homeowner/HOA will not be responsible for accident/injury to guest, or loss of money, jewelry or other valuables.

To be considered Tax Exempt Resort properties Management  requires a current Tax form.  The TN sales tax forms are only good for 4 years after date of issue . Now if they have an Internal Revenue Service 501c3 letter, then the IRS letter does not expire. Please remember, even as Tax Exempt, you still have the Pigeon Forge local Tax of 2.5%.

Discover a Great Vacation at Golf View Resort